The Philadelphia Department of Public Health (PDPH), through its Bioterrorism and Public Health Preparedness Program (BT-PHP), located within the Division of Disease Control (DDC), is the lead administrative and planning agency for public health emergency preparedness and response in the City of Philadelphia. BT-PHP is responsible for establishing local public health preparedness priorities, developing and testing response plans, coordinating with local, state, and federal partners, and managing the public health response to real events. The Health Communications Coordinator plays a key role in ensuring critical communications for the Program, Division, and Department. This position is responsible for a variety of health communications related to public health emergency preparedness, as well as other Division of Disease Control activities, including maintaining the Department’s broadcast communications systems, issuing notifications to staff and partner agencies, conducting regular communication drills, managing the Health Information Portal website for sharing information with healthcare partners, and training response staff on communication protocols and systems. This position is Monday through Friday, with occasional work after hours and on weekends to support Program activities. The position is grant funded for a minimum of one year. Continuation of the position is dependent on sustained grant funding.
• Maintain databases containing contact information for Department staff, public health response partners, and healthcare providers.
• Issue critical communications using broadcast messaging systems to staff, response partners, and the healthcare community, in coordination with Program management and PDPH leadership.
• Serve as the Health Alert Network Coordinator for PDPH, including receiving critical health alert messages from other jurisdictions and coordinating the distribution of health alert messages.
• Manage the Health Information Portal website for sharing information with healthcare partners, including ensuring access for site users, troubleshooting technical problems, and regularly posting surveillance data, disease guidance, and content from health alerts/advisories. Liaise with subject matter experts at DDC and other PDPH divisions to develop content as needed.
• Assist with maintaining the Division's public webpages, ensuring that page content is accurate, error-free, and up to date.
• Conduct emergency communication drills to meet grant requirements, evaluate outcomes, and document findings in After Action Reports.
• Document protocols for official PDPH Communications, including the use of messaging systems, and train staff to perform communications tasks.
• Maintain communications systems and equipment, including broadcast messaging systems, 800MHz radios, and online platforms, in coordination with PDPH’s Information Technology (IT) Department and external vendors.
• Manage the Program’s emergency communications plans, including the Tactical Communication Plan and Emergency Public Information and Communications Plan, and develop new plans as appropriate.
• Participate in Program planning, exercises and real response as needed.