Bachelor’s degree, ideally in computer systems design or computer science (or equivalent experience).
5 to 7 years of experience supporting end- users of networked computers (laptops/desktops) and their related desktop applications.
Knowledge of and 3 to 5 years experience supporting the Microsoft Office suite including Microsoft Word, Excel, Power Point and Outlook (versions 2010 – 2016)
Knowledge of and 3 to 5 years experience working on Windows 7 / 8 / 10 desktop and some server operating systems experience would a plus
Knowledge of and 3 to 5 years experience working on Intel based personal computers
Proficiency with supporting software applications including computer utility programs, desktop management, anti virus and other desktop maintenance/troubleshooting software
PC desktop/laptop hardware configuration and repair experience
Strong interpersonal and organizational skills while working within a team environment
Strong troubleshooting and problem solving skills
Knowledge of help desk processes and help desk management/ticketing software