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Job Title: Help Desk Support Analyst
Job Number:
Organization: United Medical Center
Posted: 6/5/2018
Type: Full-Time
Classification: Information Systems
Industry: Non Profit / NGO
Number of Openings: 1
Location: Washington,  DC   
Position Description: Position Description: The Tier 2/3 IT Help Desk Support Analyst functions as a key team member in a customer service driven environment and provides Tier-2 and Tier-3 support for both desktop and laptop users. An important aspect of this role is to mentor entry level Tier-1 help desk personnel. This person will also interact with managers, departmental liaisons, and key hospital staff and collaborate with other Help Desk analysts, infrastructure support personnel, and application support personnel. Consequently, this role requires excellent customer service and good verbal and written communication skills and the ability to work closely with users to resolve their computer related challenges.

Qualifications: Bachelor’s degree, ideally in computer systems design or computer science (or equivalent experience).

5 to 7 years of experience supporting end- users of networked computers (laptops/desktops) and their related desktop applications.

Knowledge of and 3 to 5 years experience supporting the Microsoft Office suite including Microsoft Word, Excel, Power Point and Outlook (versions 2010 – 2016)

Knowledge of and 3 to 5 years experience working on Windows 7 / 8 / 10 desktop and some server operating systems experience would a plus

Knowledge of and 3 to 5 years experience working on Intel based personal computers

Proficiency with supporting software applications including computer utility programs, desktop management, anti virus and other desktop maintenance/troubleshooting software

PC desktop/laptop hardware configuration and repair experience

Strong interpersonal and organizational skills while working within a team environment

Strong troubleshooting and problem solving skills

Knowledge of help desk processes and help desk management/ticketing software

Organization Description: The Not-for-Profit Hospital Corporation, commonly known as United Medical Center or UMC, is a District of Columbia government hospital (not a private 501(c)(3) entity) serving Southeast DC and surrounding Maryland communities. Our Mission United Medical Center is dedicated to the health and well-being of individuals and communities entrusted in our care.

Our Vision UMC is an efficient, patient- focused, provider of high quality healthcare the community needs.

UMC will employ innovative approaches that yield excellent experiences.

UMC will improve the lives of District residents by providing high value, integrated and patient-centered services.

UMC will empower healthcare professionals to live up to their potential to benefit our patients.

UMC will collaborate with others to provide high value, integrated and patient-centered services.

Closing Date: 9/5/2018
Desired Starting Date:
Contact Name: Shirley Daniels,  Help Desk Support Analyst
Contact Location:

Washington   DC  20032
United States
Contact Location:
  Washington   DC  20032
  United States
Contact Phone:  
Contact Fax:
Contact Email:
Web Address:
How to Apply:

Additional Information:

Web Site Delete Date: 9/5/2018