Perform system connectivity troubleshooting, training, evaluation of data anomalies, act as a hospital and urgent care liaison and new facility and HIE recruitment specialist,.
Works with DOH integration broker to ensure files submitted to DOH are received and data displayed correctly in ESSENCE-FL. Designs data quality monitoring activities for opioid and other diseases and conditions of public health significance and assists users to improve their use of the data accessed via the ESSENCE-FL system; standard operating procedures (SOPs) defining adapted workflows to accommodate Meaningful Use and participation in the National Syndromic Surveillance Program (NSSP) ; designs targeted questions to discuss system use and elicit user feedback.
Maintains Help Desk Operations: Runs, and coordinates activities and rotation schedule with staff supporting ESSENCE-FL systems. Researches reported problems by users and provides solutions; for situations not able to be resolved; provides detailed information to the development team for further analysis and research. Identifies, creates and updates Help Desk standard operating procedures (SOPs) for ESSENCE-FL.
Conducts regular systems training (ESSENCE-FL): Produces an annual systems training plan for county and state users; identifies training needs and designs and develops training materials related to surveillance systems. Training materials will be both written an oral; responsible for producing content, help tools and delivering trainings. Trainings will be recorded, archived and made accessible to all users. Web-X, Camtasia, as well as other software will be used.
Provides technical assistance, consultative services, and direction for development, implementation, evaluation and expansion of opioid and other diseases and conditions of public health significance data sources within the ESSENCE-FL system.
Gathers information on bugs or problems with the ESSENCE-FL system and reports these to management. Proposes effective solutions and summarizes weekly activities and provides information about key findings.
Monitors data submitted to the NSSP. Ensures additional facilities are added to the BioSense 2.0 file. Creates maintenance schedule and protocol for updating the ESSENCE-FL users guide and data dictionary and ensures updates occur according to the schedule; coordinates updates from the technical team and the epidemiologists.
Completes standard operating procedures (SOPs) documenting system activities and queries.
Assists in creating and updating facility participation ESSENCE-FL map; updates weekly; updates system recruitment and retention status board (posted weekly). Supports compilation of performance metrics for the Public Health Emergency Preparedness Cooperative Agreement and National Syndromic Surveillance Program Cooperative Agreement.