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Job Title: Customer Service Rep Supervisor 1
Job Number: 00165323
Organization: Gwinnett, Newton & Rockdale Health Departments
Posted: 11/28/2018
Type: Full-Time
Classification: Public Health - General
Industry: Government
Number of Openings: 1
Location: Lawrenceville,  GA    USA
Compensation: 30,00
Position Description: Job Summary: Supervises, guides, and/or instructs the work assignments of subordinate staff. Supervises staff that communicates with the general public, internal customers and/or external customers to provide information and recommendations targeted to meet customer expectations. Resolves complicated issues involving customer service and/or researches governing policies, procedures or laws to respond to clients or visitors.

Qualifications: Minimum Qualifications: Bachelor's degree from an accredited college or university AND Three years of lead/supervisory experience in a customer service setting communicating information OR Five years of lead/supervisory worker experience in a customer service setting communicating information OR Two years of experience required at the lower level Customer Svc Rep or position equivalent.

Preferred Qualifications: Experience and/or knowledge of programs offered by Public Health. Experience processing fee reports and collection of money. Experience working in a clinic or office setting. Two years of experience using computer information technology such as Microsoft office. Ability to speak Spanish and English preferred but not required. Two years of lead/supervisory experience.

Organization Description: We Offer: 12 paid holidays, 3 weeks each of annual and sick leave per year. A defined benefit retirement plan, life insurance and payroll deductible Health and Flexible Benefits (Dental, Vision, Legal, Long Term Care, Dependent Life, AD&D, Short and Long Term Disability). Medical and Child care spending accounts can be established in addition to deferred compensation options.

Closing Date: 2/28/2019
Desired Starting Date:
Contact Name: Kimberly Pickens,  Customer Service Rep Supervisor 1
Contact Location: 2570 riverside Parkway
PO BOX 897
Lawrenceville   GA  30046
United States
Contact Location: 2570 riverside Parkway
  PO BOX 897
  Lawrenceville   GA  30046
  United States
Contact Phone: 770-339-4260 
Contact Fax: 770-277-2089
Contact Email: Kimberly.Pickens@gnrhealth.com
Web Address:
How to Apply: Instructions to Apply:

EMAIL, FAX or MAIL a completed application* to:

Kimberly Pickens - HR Gwinnett, Newton, & Rockdale County Health Departments PO BOX 897 Lawrenceville, GA 30046 Fax # 770-277-2089 Kimberly.pickens@gnrhealth.com

Additional Information: * We do not accept resumes without a fully completed Application for Employment. Required education credentials, license, certification and/or registration must be submitted prior to employment. Due to the volume of applications/resumes, we are unable to provide information regarding status over the telephone. No notification will be sent except to those applicants selected for interviews. APPLICATIONS MUST BE SUBMITTED NO LATER THAN 5:00 PM ON THE DAY OF DEADLINEAn Equal Opportunity Employer Under Title I of the ADA, we do not discriminate on the basis of disability in our employment practices. Applicants selected for employment will be subject to the following: Pre-employment Drug & Medical Screening l Fingerprint Criminal Record Investigation l Reference Checks

Web Site Delete Date: 2/28/2019