To ensure efficient patient flow throughout the clinics through supervision, organization, monitoring and controlling business operations of the clinics within the Southern Nevada Health District; to coordinate assigned activities with other divisions, outside agencies and the general public.
SUPERVISION RECEIVED AND EXERCISED
• Receives general direction from the Director of Clinical Services • Exercises direct supervision over billing, administrative and clerical staff
EXAMPLES OF ESSENTIAL RESPONSIBILITIES AND DUTIES – This class specification lists the major duties and requirements of the job and is not all-inclusive. Incumbent(s) may be expected to perform job-related duties other than those contained in this document and may be required to have specific job-related knowledge and skills.
• Ensures positive patient experience through efficient clinic operations and excellent customer service • Provides supervision of patient scheduling, registration, financial counseling, medical records, medical billing and coding, data entry and processing. • Coordinates the day to day operations of the clinics • Promotes excellent customer service by staff • Develops, implements and maintains office policies and procedures • Manage insurance contracts and ensure compliance with contracts • Trains administrative, clerical and billing staff • Monitor and evaluate staff performance and conducts performance appraisals • Maintains and manages all filling and organizational systems for the clinics • Ensures patient satisfaction, including troubleshooting when there is a complaint and develops process improvements to prevent recurrences • Coordinates staff meeting for administrative, clerical and billing staff • Ensures administrative, clerical and billing staffing is appropriate for the day to day operations • Ensure compliance with current healthcare regulations, medical laws and ethics • Communicate with patients regarding inquiries and complaints • Assists in special projects • Perform related duties and responsibilities as required
Knowledge of: • Medical office or clinic operations, services and activities • Accounting, data and administrative processes and principles • Medicare, Medicaid and commercial insurance • All aspects of medical coding and billing • Medical terminology • Principles of supervision, training, and performance evaluation • Computer software programs such as Electronic Medical Records system, WORD and EXCEL • Healthcare regulations, HIPAA, and State and Federal regulations
Ability to: • Organize and review the work of administrative, clerical and billing staff • Supervise, train, and evaluate staff • Provide excellent customer service • Multitask and problem solve • Maintain confidentiality • Use Electronic Health Records System • Understand and follow oral and written instructions • Communicate clearly and concisely, both orally and in writing. Prepare clear and concise reports. • Establish and maintain effective working relationships with those contacted in the course of work, including a variety of medical professionals, community groups, and the general public • Work independently in the absence of supervision