when needed and upon request;

12. Assist individuals enrolled in the HCBS-AMH program with applying for and maintaining income source; 13. Connect individuals enrolled in the HCBS-AMH program with necessary resources to

address legal, immigration and entitlement needs;

14. Actively coordinates with other individuals and/or service providers essential to physical and/or behavioral services for the individuals enrolled in HCBS-AMH program (including their MCO) to ensure that other services are integrated and support their recovery goals, health, and welfare; 15. Monitor health, welfare, and safety through regular contacts (visits with the individuals enrolled in the HCBS-AMH program, their paid and unpaid supports, and natural supports) at a minimum frequency required by SYSTEM AGENCY; 16. Responds to and assesses emergency situations and incidents and provides appropriate crisis and referrals to respite services to ensure that appropriate actions are taken to protect the health, welfare, and safety of all individuals involved in these incidences; 17. Review service provider documentation and monitors the individuals enrolled in the HCBS-AMH’s progress; 18. Initiate and facilitate recovery plan team discussions or meetings when services are not achieving desired outcomes. Outcomes include housing status, employment status, involvement in the criminal justice system, response to treatment and other services, and satisfaction with services; 19. Through the recovery plan monitoring process, solicits input from the individuals enrolled in the HCBS-AMH program and/or their family, as appropriate, related to satisfaction with services; 20. Provide linkage to training and counseling for individuals enrolled in the HCBS-AMH program family support or unpaid caregivers; 21. Coordinate transportation and communication services to ensure ease of accessibility

to services for the individuals enrolled in the HCBS-AMH program.

22. Provide referrals and monitoring of pre-vocational, supported employment, and supported education; 23. Coordinate peer support services and linkage to peer support programs, trainings and

other resources to help the individuals enrolled in the HCBS- AMH program become fully integrated in his/her community of choice; 24. Assist the individuals enrolled in the HCBS-AMH program in navigating through transfer of services and discharge planning; 25. Arrange for modifications in services and service delivery, as necessary;

26. Advocate for continuity of services, system flexibility and integration, proper utilization of facilities and resources, accessibility, and beneficiary rights; 27. Participate in any SYSTEM AGENCY-identified activities related to quality oversight and provide reporting as required by SYSTEM AGENCY; 28. Maintain appropriate documentation of all HCBS-AMH Recovery Management services in the format prescribed by SYSTEM AGENCY. Information shall be collected, maintained, and reported by Respondent in accordance with the following specifications: a. All reports shall be submitted to SYSTEM AGENCY within the time frame and formats, and including subject matter, specified in the contract and by SYSTEM AGENCY Project Director. Respondent shall work closely with SYSTEM AGENCY staff to track the time between report requests and production. b. Respond within five working days to requests for ad hoc reports by SYSTEM AGENCY. c. Report critical incidents as defined by SYSTEM AGENCY in writing within 72 hours of incident or notification of the incident and in accordance with SYSTEM AGENCY policy; 29. Maintain appropriate documentation of the administration of all HCBS-AMH Recovery Management services and expenditures as instructed by SYSTEM AGENCY. Respondent shall comply with the roles and responsibilities of the recovery management respondent HCBS-AMH Provider Manual, available online athttps://www.hhs.texas.gov/providers/behavioral-health- services-providers/home-community-based-services-adult- mental-health; 30. Abide by applicable federal and state laws, regulations, and rules relating to activities listed above; 31. Communicate participant information through assigned a HIPPA compliant encrypted e-mail extension that is exclusively associated with the respondent or the respondent’s organization and have capacity to assign employees an e-mail address with the exclusive e-mail extension for training purposes and submitting reporting data; and 32. Participate in any SYSTEM AGENCY-identified activities related to quality oversight and provide reporting as required by SYSTEM AGENCY. 33. RM shall pass the Criminal History Background and Abuse Registry checks before starting to provide HCBS-AMH Recovery Management services