The purpose of this classification is to provide clerical and administrative support to an assigned health services clinic within the Knox County Health Department.

Essential Functions

The Health Services Clerk, Front Office Support is responsible for the following essential functions:

Greet clients and ascertains their needs in relation to services provided by KCHD

Answer telephone and provides accurate, up-to-date information to callers and refers callers to other agencies or departments when necessary

Obtain specified client information from patients, such as age, insurance coverage, and symptoms, and enters information onto prescribed forms or computer database for the purpose of the patient accessing services provided by KCHD

Enter client information accurately in the electronic health record (EHR)

‘Check-in’ ‘Check-out’ and ‘post charges’ as necessary for complete client care

Schedule, re-schedule, and cancel client appointments

Provide reminder calls for scheduled appointments

Assist in the client referral process to internal/external partners and providers

Prints receipts from computer for cash received and patient services ledger for patient use

Prints daily cash drawer report for clinic, showing monies receipted

Counts checks and cash; submits encounter audit, receipt copies, cash drawer printout, encounter forms, and cash to Accounting Department at end of each day

Monthly inventory and ordering of all office supplies

High School diploma or GED required

Minimum of one – two (1-2) years of front office support experience

Bilingual (Spanish) preferred

Experience with EHR preferred

Any equivalent combination of education, training, and experience which provides the requisite knowledge, skills, and abilities may be considered for employment into the position

Specialized Knowledge

Basic knowledge of Public Health 3.0 and Public Health Standards