The purpose of this classification is to plan, implement, organize, and direct operational activities of major health department programs and clinics. Duties include but are not limited to: supervising staff; coordinating activities, studying and analyzing community needs; assigning work; interpreting agency programs and services; and performing additional duties as assigned by the supervisor.

Essential Functions

The Program Manager - DIS is responsible for the following essential functions:

Directs operational activities of program, including employee recruitment, hiring, training, and retention.

Supervises, directs and evaluates assigned staff, handling employee concerns and problems, directing work, counseling, disciplining and completing employee performance appraisals.

Maintains and assures efficiency of services and productivity standards for program.

Assures program compliance with all local, state, and federal guidelines.

Maintains and assures that agency standards for quality assurance are met or corrected.

Provides direct care to clients; trains staff to provide direct care to clients; evaluates client needs.

Prepares a significant number of complex reports and analyzes for continuous quality improvement.

Communicates with others in the agency and community regarding public relations matters for the program.

Develops solutions to problems to improve operations.

Prepares and submits budget(s) and manages program budget.

Conducts regular staff meetings along with attending and participating in management staff meetings.

Handles complaints from patients or clients; finds acceptable solutions to problems.

Interfaces with others within the agency regarding interdepartmental matters such as dental, prenatal, family planning, social services, preventive health, etc.

Assures supervisory coverage by regularly rotating through the evening clinic.

Clearly understands and communicates departmental or program policy in a positive and supportive manner.

Serves as liaison between staff and upper management.

Performs some front office duties including answering telephones, waiting on clients, receiving calls from physicians, etc.

Bachelors of Science in Nursing or Masters of Public Health

Three to Five years of program management experience, or related work

Any equivalent combination of education, training, and experience which provides the requisite knowledge, skills, and abilities may be considered for employment into the position

May be required to maintain certain certifications or licensure, depending on program requirements.

Physical Requirements This position requires the ability to engage in occasional light physical activity.

Occupational Hazards Potential unexpected exposure to communicable diseases such as blood-borne pathogens resulting in infectivity with the exposed agent