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Job Title: Account Manager, Primary Care Health Systems
Job Number: 24616
Organization: American Cancer Society
Posted: 11/14/2017
Type: Full-Time
Industry: Non Profit / NGO
Number of Openings: 1
Location: New Orleans,  LA    USA
Position Description: Leads the pursuit of new opportunities, manages and cultivates relationships, and drives involvement of accounts to achieve ACS mission and income efforts. Promotes the adoption and implementation of ACS programs, and delivers on evidence-based strategies designed to have broad population impact on reducing cancer incidence and decreasing mortality rates. Works to further the strategic implementation of local, nationwide, and global initiatives across corporate, social, and public sectors.

Collaborates with Primary Care Systems executives to increase market penetration, and engagement of their organizations. Ensures goal achievement through the effective leadership and management of diverse staff, and the engagement and mobilization of volunteers.

Responsible for overseeing the relationship management of primary care systems including primary care associations, and Community-based entities such as health center networks, health worker networks, Community health representatives like Native American and tribal health, primary care systems via FQHCs (Federally Qualified Health Care Centers) and other key systems for the Division.

Manages a portfolio of priority primary care system accounts proactively, oversees account planning processes, and is responsible for delivering on the most effective and appropriate evidence based strategies. Aligns prioritized primary care system affinities and needs with ACS program of work to achieve individual income and program performance metrics, support enterprise goals, and to further our impact to mission programs and services. Works with FQHCs (Federally Qualified Health Care Centers), primary care associations, and community health center and worker networks serving underserved communities, including physician education forums and other community events to engage constituents in the ACS program of work related strategies. Delivers against set strategy for prioritized primary care partners and assesses the competitive environment for prioritized primary care partnerships in assigned geographical locations. Works within and across Divisions to achieve high recruiting levels and retention rates for prioritized primary care systems, delivering against mission and income strategies by meeting/exceeding recruiting and revenue goals. Promotes the adoption and implementation of an aggressive agenda of cancer control policies, practices and programs with prioritized primary care systems. Ensures that income generating opportunities and financial targets are fully capitalized upon to further health initiatives and achieve Division goals. Supports community engagements by securing primary care sponsors, capturing and responding to customer satisfaction results regarding events, and assisting with Volunteer team lead recruitment. Integrates with key representatives from prioritized primary care systems on quality of life improvement programs, health & wellness initiatives, and health- related coalitions. Leverages volunteers as door openers and relationship builders. Achieves both short and long term goals for engagement of priority systems to advance prevention, early detection, quality of life and overall organizational priorities. Responsible for successful implementation of the program of work leading to achievement of mission outcomes. Develops appropriate volunteer engagement and support to advance mission priorities. Assures compliance with all governmental regulations and organizational policies which impact health initiatives and constituent privacy, e.g., HIPPA. Advocates with health departments and other government agencies to ensure prevention, early detection, quality of life and organizational priorities are addressed. Implements science and evidence based strategies for decreasing cancer incidence and mortality for use within priority primary care systems. Makes introductions and recommendations for beneficial alliances and partnership opportunities for the Society and among our prioritized primary care system partners. Supports the VP, Health Systems to ensure mission, top line, and bottom line goals are reached as well as compliance with enterprise policies. Collaborates with Community Engagement and Corporate & Distinguished Partners staff to maximize prioritized primary care accounts to meet shared objectives and goals; identifies opportunities to engage Primary Care systems accounts in communities and corporate activities, programs and sponsorship opportunities. Delivers solutions for prevention and detection programs across individual systems, accounts and collaborators along with monitoring their status and results. Ensures delivery of successful program execution including planning and continuous performance feedback. Engages, recruits, trains, recognizes, and manages volunteers as applicable. Educates primary care representatives on ACS guidelines; coordinate physician education forums for hospital or community events. Participates in beneficial local collaborations and partnerships that advance the enterprise strategy. Works in partnership with ACS CAN, including efforts to increase ACS CAN membership. Actively demonstrates and cascades the enterprise-wide mindsets: integrity, collaboration and stewardship.

Qualifications: Bachelor’s degree in public health, health administration, healthcare, nonprofit management or equivalent preferred; graduate or doctorate degree a plus. Preferred minimum of three years of experience in health care related sales or account management, with a proven background in fundraising and executive relationship development, preferably with a multi-million dollar organization.

Able to cultivate relationships with targeted health systems to create a sense of urgency related to awareness of cancer as a major health problem, motivate to action in prevention and early detection, and influence strategies and techniques. Ability to represent the Society effectively and professionally to primary care health systems, community leaders, including working with disparate populations and diverse constituents. Demonstrated success managing a team of diverse relationship/account managers with mission, fundraising, and health industry experience. Knowledge of health insurance and coverage issues, advocacy, and government policy. Ability to understand and work within a complex organizational structure. Strong experience with community-based program planning and implementation. Knowledge of product marketing/sales concepts. Outcome driven with ability to respond to changing circumstances and priorities. Able to manage and motivate diverse groups and individuals, and work successfully as a leader in a team environment. Excellent oral and written communication, presentation, and interpersonal skills. Strong market, community and constituent perspective. Broad knowledge of the overall structure, programs, and services of the American Cancer Society including policies and procedures. Remains composed under stress, handles responses to criticism tactfully and delivers on organizational commitments. Ability to analyze and integrate information from relevant sources. Proficient in computer-based information systems. Strong strategic planning skills. Extensive knowledge of health care markets, managed care organizations, and primary care infrastructure. Knowledge of program development, outcome- based interventions, educational processes and evaluations. Strong knowledge of health status data statistics and analysis, chronic disease tracking, and reading and interpreting cancer statistics. Maintains general knowledge of science and evidenced based best practices through monitoring current research and practices, attending trainings, and participating in enterprise and regional meetings.

Travel, including evening and weekend work required.

We are committed to providing staff with fulfilling opportunities to learn, grow and make an impact in their local communities. We offer staff a generous paid time off policy; medical, dental and retirement benefits, and professional development programs to enhance staff skills.

Organization Description: At the American Cancer Society, saving lives is our mission. We achieve our mission by drawing on our humanity. Humanity made up of courage, determination, innovation, passion, empathy, and caring. These are the values that give us the advantage over cancer.

Our work is important. And so are the people doing it. The people who work at the American Cancer Society focus their diverse talents on our singular mission: to end the pain and suffering of cancer. It is a calling. And the people who answer it are fulfilled. We value our employees and nearly 2 million volunteers around the globe that have stood with us through the years, and we will not rest until the fight is won. And that day is drawing nearer.

Closing Date: 12/31/2017
Desired Starting Date:
Contact Name: Kathy Allen,  Senior Recruiter
Contact Location: 11000 North MoPac Expressway Suite 100

Austin   TX  78759
United States
Contact Location: 11000 North MoPac Expressway Suite 100
  Austin   TX  78759
  United States
Contact Phone: 512-919-1859 
Contact Fax:
Contact Email:
Web Address:
How to Apply: Please apply online at to job number 24616.

Additional Information:

Web Site Delete Date: 12/31/2017