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Job Title: Human Resources Director
Job Number:
Organization: Community Catalyst
Posted: 1/4/2018
Type: Full-Time
Number of Openings: 1
Location: Boston,  MA    USA

We seek to hire a Director of Human Resources who will foster this inclusive and diverse culture and help ensure we have the capacity to achieve our goals and reach our long-term vision. As a leader of positive change, the Director of Human Resources works closely with leadership and staff to create and implement efficient and effective human resources practices that support and advance the work of CC and HCFA. In partnership with the leadership of these two distinct and separate organizations , the Director creates, implements, and manages human resources strategy, providing leadership at a local and national level in recruitment, employment, diversity and inclusion, compensation, benefits, retention, recognition, employee relations, data management, payroll integration, training, organizational and professional development, ensuring compliance with state and federal legal and fiscal requirements, best practices, and organizational policy.


The Human Resources Director reports to the Chief Operating Officer and Executive Director and is supported by a full-time Human Resources Specialist.


Strategy, Leadership and Policy • Advise the senior leadership teams at CC and HCFA regarding the establishment and implementation of human resource strategies and techniques, as well as the recruitment, assignment, retention, recognition, promotion, discipline, and dismissal of staff, across both organizations, with consideration for the unique culture, differences and similarities, of each organization • Work closely with managers to enhance and support workforce diversity, inclusion and organizational culture • Work closely with senior leadership teams and managers to ensure effective and ‘best practice’ supervision and evaluative practices with a cross- programmatic perspective • Develop, implement, and manage human resource policies and practices, ensuring that employee handbook is current and aligned with current regulations • Develop, implement, and manage employee communications related to human resources procedures, practices, policies, and programs • Work with senior staff at both organizations on professional development and succession planning for leadership and staff positions, aligning activities and staff cross-programmatic capacity with organizational needs • Participate in professional development activities to keep abreast of developments in the human resources field, particularly as they relate to healthcare advocacy • Serve as a model for excellence in responsiveness and customer service • Serve as a member of the senior management team (SMT) at both organizations • Participate in Board meetings and committees as requested by each organization

Compensation and Benefits • Develop, implement, and manage compensation strategy and program that supports each organization’s unique strategic objectives, ensuring alignment where appropriate • Responsible for cost-effective benefits package; manages annual Open Enrollment, employee communications, broker relationship, and vendor contracts

Recruitment and Retention • Develop and manage a full-cycle recruitment program, including job description generation, salary range setting, development of a diverse candidate pool, coordination of recruitment and candidate selection process, reference checks and offer preparation; participates in interviews, extends offer, and ensures a current ‘talent bank’ of competitive candidates • Responsible for New Hire Orientation Program and the ‘on-boarding’ of new hires, including salary offers and hiring process

Employee Relations and Performance Management • Develop, implement, and manage annual employee performance management system • Develop, implement, and manage policies and practices regarding progressive discipline, counseling managers on process and practice as needed • Manage organizations’ employee dispute resolution process • Participates in the organizations’ internship, coop and fellow programs, ensuring consistency of practice and usage as recruitment tool • Manage employee terminations process and required paperwork; conduct exit interviews providing feedback to managers and leadership as appropriate

Organizational Design and Development • Propose human resources policy and revisions to organizational structure to COO and EDs • Identify and implement human resources best practices to obtain organizational goals and objectives; conduct external benchmarks to ensure that organization is current and competitive relative to its practices • Propose, design and develop programs, workgroups and practices that support a learning community and culture of high performance and excellence so as to ensure that organization remains a desirable and competitive workplace • Cultivate a culture of curiosity, respect, support, personal learning and development, and fun for all employees

Compliance and Administration • Ensures organizational compliance with human resources-related legal regulations and requirements • Ensure accurate and timely administration of all tax-related filings, attendance tracking, leaves, EEO records, unemployment claims, COBRA filings, termination processing and other routine functions • Maintain effective employee- related recordkeeping system that meets legal requirements • Oversee payroll processing and benefits administration

Qualifications: Bachelor’s degree and at least 15 years progressively sophisticated experience in all aspects of human resources management, including a minimum of 5 years at the senior management or executive level, preferably within a health care advocacy or similar nonprofit organization. Demonstrated commitment to excellence, inclusion and diversity in the workplace. Proven ability to create, implement, administer, and evaluate best practices in human resources programs and services with a focus on efficiency and effectiveness. Proven ability to build relationships across a range of constituencies including at the Board and senior management level. Proven capacity, creativity and excellence in conflict resolution and negotiating skills, organizational and project management capability, and analytical and problem-solving skills. Proven experience cultivating, enhancing, and sustaining an inclusive, diverse and multicultural workplace. Excellent oral, written, interpersonal, leadership and administrative skills with a demonstrated attention to detail. SHRM certification, advanced degree or equivalent professional/lived experience welcomed.

Candidates must be able to demonstrate significant knowledge and successful leadership of all aspects of human resources management. Strong candidates will have had a direct, positive impact on fostering an organization-wide inclusive, multicultural culture. Candidates should be those who delight and are effective in working with diverse constituents in a multifaceted partnership of organizations.

COMPETENCIES • Proven ability to work in fast- paced multi-cultural environments with flexibility and professional maturity • Collaborative approach to problem solving that recognizes and facilitates unique perspectives • Highly developed decision-making and conflict resolution skills with proven success insuring equity and fairness within the work environment • Strong oral and written communication skills • Ability to handle individual and organizational issues in a confidential, professional and expedient manner • Approaches strategy for and implementation of policies and procedures that maximizes the potential and value of all staff contributions • Computer skills using spreadsheet and word processing tools; basic familiarity with databases • Analytic skills and facility with numbers • Excellent attention to detail and the ability to produce accurate, well- crafted work products • Consistency in the application of methods, policies and procedures • Experience managing vendors and contracts • Ability to set priorities and handle multiple tasks • Proven experience and competency with employee benefit and payroll administration • Experience managing organizational succession planning • Experience working effectively with organizational boards of directors • Commitment to the mission of Community Catalyst and Health Care for All

Organization Description: Community Catalyst (CC) and Health Care For All's (HCFA) missions are to organize and sustain a powerful consumer voice to ensure that all individuals and communities can influence the local, state and national decisions that affect their health. Key to fulfilling our mission, are our values of empowerment, pragmatism, diversity, collaboration and learning. The two organizations work together to build a better future for all individuals by advancing health equity, focusing on people of color, immigrants, as well as disability, gender, sexual identity and socio-economic status. As we strive to build a movement that is led by and responsive to the needs of diverse individuals and communities, we hold ourselves and our partners accountable to a culture of inclusive multiculturalism. As such, it is important for our staff to reflect the communities with whom we work.

We actively recruit, retain, and develop a diverse and dynamic workforce that effectively and efficiently meets the wide spectrum of needs in the health advocacy field. We believe that an inclusive and open environment fosters creativity, contributes to the quality of our work and processes, and provides growth opportunities for all our employees. As two social justice organizations, we are committed to advancing a health equity agenda and focusing on diversity and inclusion in the workplace, including substantive work and trainings on anti- racism, gender identity and expression, and implicit and structural/systemic bias, offered in part under the leadership of CC’s Director of Diversity & Inclusion. We are proud to have been the recipients of several awards including the Mass Equality’s Community Icon Award to CC for its national efforts to secure access to quality, affordable care for LGBTQ people. Additionally, members of the staff have been recognized individually for their contributions as leaders in the fight for health justice. Our individual Boards of Directors each hold their respective organization accountable to a standard of continuous learning and improvement on matters of diversity, equity and inclusion and many are themselves active in the health justice movement

Closing Date: 4/4/2018
Desired Starting Date:
Contact Name: Glitza Crowley,  Human Resources Director
Contact Location:

Contact Location:
Contact Phone: 617-350-6035 
Contact Fax:
Contact Email:
Web Address:
How to Apply: Applicants should submit a resume with a one page cover letter briefly summarizing their interest in and qualifications for the position to: Please put “Human Resources Director” in the subject line.

Community Catalyst is strongly committed to building a work environment that recognizes, respects, and encourages the unique contributions of a broad spectrum of qualified employees. We strive to make employment decisions that support inclusion to maintain a work atmosphere that is diverse, equitable and promotes family-friendly practices and work-life benefits so that people of diverse backgrounds and lifestyles may grow personally and professionally.

We do not discriminate in hiring based on age, color, ethnicity, race, national origin, primary language, religion, socio- economic status, family status, mental and physical disabilities, veteran status, gender identity characteristics and/or expression, sex, medical condition, sexual orientation or any other classification that is protected by federal, state, or local law.

Through all of our programs, Community Catalyst works to build a better future for all individuals by advancing health equity, focusing on people of color, immigrants, as well as disability, gender, sexual identity and socio-economic status. It is important for our staff to reflect the diverse communities with which we work. People of color, LGBTQ identified people, gender-nonconforming people, individuals with disabilities, veterans, and people who speak a language in addition to English are encouraged to apply.

Additional Information:

Web Site Delete Date: 3/1/2018