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Job Title: Benefits Counselor
Job Number:
Organization: Public Health Solutions
Posted: 5/9/2018
Type: Full-Time
Number of Openings: 1
Location: NYC,  NY    USA
Position Description: Public Health Solutions’ Access to Health and Food Benefits Program in the Public Health Programs Division helps individuals and families obtain free or low-cost health insurance coverage and apply for the Supplemental Nutrition Assistance Program (SNAP, also known as Food Stamps). PHS’ Benefit Counselors help families submit applications to HRA for review and eligibility determination and follow up to ensure the applications are processed accurately. They also provide referrals to a wide range of other services, including legal and financial assistance, WIC, and health insurance assistance. Over the past five years, the program has helped over 17,000 people apply for SNAP benefits. Our program uses a model of co-locating staff at trusted community-based sites where eligible individuals and families already receive services, including Public Health Solutions’ Neighborhood WIC Centers, Center for Health Equity’s Neighborhood Health Action Center, and NYC Health + Hospitals. ?


Provide in-person assistance and education to potential enrollees about SNAP. Screen potential enrollees for SNAP eligibility and provide information in a manner that is culturally and linguistically appropriate to the needs of the population. Assist eligible clients with SNAP applications; securing necessary supporting documentation; provide assistance at renewal and additional information as required. Utilize POS properly to submit SNAP applications, recertification, and documents when appropriate. Conduct weekly outreach in her/his respective area as determined and approved by supervisor. Travel within NYC may be required to do cover different sites and events Responsible for meeting weekly targets of accurately completed applications; following up with families regarding the status of their applications as well as resolving problems and answering questions that arise during the coverage period. Responsible for meeting goals of POS submissions and acceptance. Participate in mediation program to assist individuals who encounter problems with their application. Enter data timely and maintain all data in New Technology. Responsible for tracking referral. Handle phone calls. Maintaining a working knowledge of SNAP eligibility rules. Maintain a clean and orderly site. Assist the Director and supervisor on special projects as needed.

Qualifications: Qualifications:

Associates degree 1 year experience with customer service preferred Ability to thrive in a work environment that is goal-oriented, respectful, focused, but is yet fun and dedicated to achieving work-life balance Dedicated to helping improve the lives of disenfranchised and marginalized communities; Excellent team player with the ability to be flexible, work collaboratively both internally and externally, and engage in consensus-based decision making Ability to embrace diversity Possess good people and cultural competency skills Be very organized; detail-oriented and able to work independently Ability for excellent communication (listening, written, oral, and public speaking) Fluent in standard computer operation with good data entry skills

Organization Description: As one of the largest public health service nonprofit organizations in New York City, Public Health Solutions (PHS) improves health among the city’s most vulnerable populations by tackling social and clinical factors that impact New Yorkers’ ability to thrive. Today PHS serves 200,000+ New Yorkers annually, and we support the work of more than 200 community-based nonprofit organizations. PHS implements innovative, cost-effective population-based health programs; conducts research providing insight on effective public health interventions; and provides services to government and other nonprofits to address public health issues. Together with our colleagues in the service sector, government, philanthropy and policy organizations, we are thought leaders and cutting-edge public health professionals in New York City, New York State and truly, throughout the country.

Highlights of our work include:

Providing direct services to over 80,000 New Yorkers a year, primarily families with children. These services address critical needs in low-income communities, including food security; nutrition and obesity; women’s reproductive health; early childhood development; HIV prevention and access to care; quality healthcare access; and tobacco control. Promoting the imminent eradication of AIDS in NYC through research, service delivery and funding administration. We engage 200+ community-based organizations around the city in HIV-related outreach. Our network serves 96,000 people living with or at risk of becoming infected with HIV/AIDS. Developing technology-based interventions and social marketing public health campaigns using video, social media, and interactive internet-based applications, specifically in the areas of reproductive health, HIV prevention and childhood obesity prevention.

Closing Date: 8/9/2018
Desired Starting Date:
Contact Name: Yipling Ng,  Benefits Counselor
Contact Location:

NYC   NY  10013
Contact Location:
  NYC   NY  10013
Contact Phone:  
Contact Fax:
Contact Email:
Web Address: 40 Worth Street 5th Floor
How to Apply: Follow this link:

Additional Information:

Web Site Delete Date: 8/9/2018