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Job Title: Research Online Community Manager
Job Number: 25414
Organization: American Cancer Society
Posted: 6/8/2018
Type: Full-Time
Classification: Health Communication
Industry: Non Profit / NGO
Number of Openings: 1
Location: Atlanta,  GA    USA
Compensation: DOE
Position Description: The Online Community Manager helps ensure the success of an online community for cancer research by contributing to the operations for every aspect of the community’s implementation, use, and ongoing support. Includes recruiting members; ensuring active participation; monitoring, analyzing and communicating about use; supporting member needs; and handling technical issues, updates, and new requirements. This position serves as the ACS voice behind the community— engaging staff to participate as members, communicating with external community members, supporting research program directors on the development and tone of content, and guiding the customer service experience. To be successful, the online community manager must have strong experience in social media, exceptional customer service skills, superior oral and written communication skills, and the ability to juggle a variety of responsibilities.

Qualifications: Bachelor's degree required, preferably in communications/online media, marketing, business, health sciences, or related fields

SKILLS: • 2-3 years of experience as an online community manager • Marketing/social media knowledge, with a scientific interest • Ability to analyze/interpret website traffic and online customer engagement metrics • Knowledge of Salesforce Community Builder, strongly preferred • Excellent written and verbal communications skills, writing experience preferred • Working knowledge of SQL and HTML, preferred • Self-directed, motivated, able to work independently • Attention to detail and ability to multitask

Organization Description: Save lives. Fulfill yours.

At the American Cancer Society, saving lives is our mission. We achieve our mission by drawing on our humanity. Humanity made up of courage, determination, innovation, passion, empathy, and caring. These are the values that give us the advantage over cancer.

Our work is important. And so are the people doing it. The people who work at the American Cancer Society focus their diverse talents on our singular mission: to end the pain and suffering of cancer. It is a calling. And the people who answer it are fulfilled. We value our employees and nearly 2 million volunteers around the globe that have stood with us through the years, and we will not rest until the fight is won. And that day is drawing nearer.

Closing Date: 9/8/2018
Desired Starting Date:
Contact Name: Stanley Merritt,  Senior Recruiter Talent Attraction
Contact Location: 250 Williams Street

Atlanta   GA  30303
United States
Contact Location: 250 Williams Street
  Atlanta   GA  30303
  United States
Contact Phone: 404-329-5712 
Contact Fax:
Contact Email:
Web Address:
How to Apply:

Additional Information:

Web Site Delete Date: 7/31/2018