Reporting to the Chief Contract Operations Officer (CCCO), the Director of Policy and Community Relations (DPCR) is responsible for setting the strategy and tactics for UNOS’ ongoing relationships with all constituencies in the transplant community. These efforts are ultimately intended to promote awareness of UNOS’ in the transplant community, encourage engagement from various constituencies in the community and ultimately to ensure a highly effective policy development strategy in our efforts as the national Organ Procurement and Transplantation Network (OPTN).
Promote awareness of, and engagement with UNOS within all constituencies of Transplant Community. Accurately assessing the prevalent sentiments of the Transplant Community to “inform” UNOS leadership as they consider policy direction and strategy alternatives and using that information internally to help shape UNOS’ policy strategy. Facilitating the policy development process with all constituencies. Directing efforts of the policy administration staff, including attracting, developing and retaining the professional staff required to as they execute UNOS’ policy strategy.
The DPCR will be a member of the senior management team and will play a major role in planning, implementing, and overseeing the substantive activities of the OPTN, which UNOS operates under contract with the U.S. Department of Health and Human Services.
The DPCR will oversee and facilitate operation of the OPTN’s national system of volunteer committees, which develop organ allocation and other healthcare-related policies for the OPTN. A critical component of the policy development process is engagement with the transplant community through a public comment process that involves gathering of feedback through online and face-to-face meetings. As such, the DPCR will have significant visibility and interaction with the OPTN’s stakeholders, including transplant professionals, scientists, transplant recipients, organ donors and their family members, and federal officials.
Ideally candidates for the DPCR would possess extensive knowledge of the healthcare field, including emerging trends in healthcare policy and the role of data and information technology in improving the quality and cost effectiveness of healthcare. Alternatively, candidates would have deep experience in policy development, stakeholder engagement, and strong experience leading large teams of professional staff.
Establish and implement measurable performance goals and objectives for the department and team members. Develop and implement initiatives to further the OPTN’s strategic plan while overseeing membership and engagement initiatives. Serve as a resource and liaison for general membership and the Regional Councilors through dissemination and explanation of proposed policy changes and explanations of existing polices, and by facilitation member requests for special information or data. Provide strong management and leadership to approximately 28 staff members. Manage the OPTN/UNOS policy development committee system. Work with other senior staff to help build, manage, and develop an effective collaborative healthcare policy staff, including staff outside the Department of Policy and Community Relations. Special projects as assigned. Ensure that the CEO, Chief Contract Operations Officer and appropriate UNOS committee liaisons are aware of concerns and suggestions from membership. Monitor local and national developments in healthcare policy and the role of data and technology in healthcare policy development. Attend, and possibly facilitate all or a portion of a variety of externally focused meetings (e.g. Regional Meetings, Board Meetings, Committee or working team committees). Note: Frequent travel may be necessary during key periods in the year Work with the senior management team to ensure that all OPTN contract requirements are met, including federal regulatory requirements for the OPTN.
Minimum of 15 years of experience in roles of progressively increasing responsibility in relevant positions or disciplines preferred 7-10 years of experience developing and managing highly engaged and successful teams Critical Skills
Experience leading teams through organizational change and possibly through the merger of departments or teams Experience in developing and implementing quality assurance/process improvement methods Additional Skills & Qualifications
Demonstrated ability to select, manage, mentor, motivate, and retain highly engaged and successful employees. Outstanding ability to develop collaborative relationships with internal and external leaders and to build effective teams and open working relationships with staff at all levels. Extensive knowledge of the policy, regulatory, and administrative aspects of healthcare, including emerging trends, including quality and process improvement. Strong understanding of the role of data and information technology in evidence- based medicine and healthcare policy development. Ability to facilitate discussions and build consensus among healthcare policy stakeholders. Ability to think creatively and strategically about meeting organizational goals. Ability to communicate effectively with staff, senior management, transplant professionals, committee members, and the Board of Directors. Skilled at facilitating effective meetings. Excellent public speaking skills. Strong work ethic and a professional manner. Education
Bachelor’s degree in health policy, public policy, healthcare administration, or a related field, or equivalent work experience required. Advance degree in law or policy preferred.
Initially, there will be extensive travel requirements which may taper to “frequent” traveler status. The travel is required to satisfy internal and external or OPTN committee, Board, and regional meeting expectations General office demands