Under the direction of the Empowering Families of Milwaukee (EFM) Program Manager, the Public Health Social Worker (PHSW) functions as part of a multi-disciplinary case management team with the focus on the psychosocial needs of families. The PHSW serves as an advocate for MHD clients/families and provides case management, consultation, assessment and referral services to Milwaukee Health Department (MHD) clients in multiple settings including homes, schools, clinics and childcare centers.
Consultation and Referral •Work in consultation and collaboration with Public Health Nurses and Public Health Educators in providing social services work and referral to clients of the MHD. •Work and collaborate with community based agencies in providing general information and making social services referrals, including internal MHD referrals. •Refer clients to specialists in services such as childcare, financial assistance, food stamps, health insurance coverage, alcohol and drug rehabilitation, and domestic violence.
Case Management •Develop and maintain supportive and trusting relationships with clients and other members of the family unit to promote independent and empowered actions by families. •Provide ongoing home visits and phone contact based on family needs as prescribed by Empowering Families protocols. •Act as an advocate for families regarding needed resources from governmental, community, and private agencies. •Conduct assessments, implement or recommend appropriate intervention strategies, maintain documentation on caseload, and monitor follow up and progress. Maintains records and prepare reports of services and activities. •Provide direct consultation to help clients identify concerns, consider effective solutions, and find reliable resources. •Function as a member of the multidisciplinary team, working in a dyad comprised of a public health nurse and public health social worker and participate in case briefing sessions with other team members. •Develop and implement case management and care plans for resolution of assessed client/family needs; document social work case management within SPHERE and DAISEY software programs according to MHD’s policies and Medicaid requirements; assess community needs for input into MHD programs. •Complete developmental screening and assessments of clients’ physical, social, psychological, and environmental health status. •Provide consultation for primary, secondary, and tertiary health problems. •Teach prevention and promote the adoption of healthy behaviors. •Collaborate with private care providers, allied professionals, and other MHD personnel regarding needs of clients under social work case management.
Community Linkage & Advocacy •Attend program meetings, training sessions, and community meetings; participate in the orientation and on-going training for EFM. •Serve as liaison with hospitals, government services, and community agencies for social service needs of mothers and infants. •Represent the MHD and its policies and strategies in the community. •Develop relationships between the MHD and the community to enhance advocacy for clients and their needs.
Program Evaluation •Evaluate and/or provide assistance to determine the effectiveness of particular services and home visiting interventions. •Participate in data collection, program evaluation, and preparation of reports pertinent to objectives of the program.
Reasonable accommodations requested by qualified individuals with disabilities will be made in accordance with the Americans with Disabilities Act (ADA) of 1990, as amended by the Americans with Disabilities Act Amendments Act (ADAAA) of 2008.
Knowledges, Skills, Abilities & Other Characteristics
•Knowledge of contemporary theories of child development issues, practices, and trends. •Knowledge of social services agencies and other resources in the community. •Knowledge of and ability to work with computers, including word processing, database, project management, and spreadsheet applications, and case management information systems. •Ability to read and interpret work-related documents. •Ability to work independently. •Interpersonal skills, including the ability to maintain good working relationships with clients, multi-cultural and multi- disciplinary staff, other agencies, and the public. •Ability to work cooperatively, effectively, and fairly with coworkers and citizens whose background may differ from one’s own. •Ability to manage emotional or difficult client situations. •Ability to provide services in a culturally sensitive manner and maintain confidentiality. •Ability to write clearly and informatively, including reports, business correspondence, and procedural manuals. •Ability to speak clearly and persuasively in order to effectively present information and respond to questions from groups of managers, clients, and the general public. •Ability to identify and solve practical problems. •Ability to maintain confidentiality. •Ability to plan and organize work.