Position Summary Supervise the training and development programs for an assigned area. This position is responsible for monitoring the work of employees who assess training needs, develop and deliver training programs, and evaluate training program performance.
Essential Functions • Assist in the selection of training tools or training delivery mechanisms • Coordinate the flow of work through the department, assigning tasks based the trainer's experience and knowledge • Design assessments meant to measure the performance of training programs and collects data • Manage the training equipment, training budget and supplies • Facilitate training and policy interpretation for applicable local, State, and Federal programs • Ensure applicable policies are adhered to in the issuance and redetermination of benefits through training, policy interpretation, hearings, and appeals • Plan, direct, and coordinate staff involved in the completion of program activities • Develop and oversee division wide training classes offered to managers/supervisors and/or employees • Solicit feedback and input from stakeholders in order to provide consultation and recommend necessary intervention services • Monitor, evaluate, or record training activities or program effectiveness • Assess training needs through surveys, interviews with employees, focus groups, or consultation with managers, instructors, or customer representatives • Develop alternative training methods if expected improvements are not seen • Organize and develop, or obtain, training procedure manuals and guides and course materials such as handouts and visual materials • Present information using a variety of instructional techniques or formats • Participates in MCHD response activities as needed
Knowledge, Skills and Abilities Knowledge of • Principles, practices, methods and theories of training and employee programs • Adult learning theories and of training and development principles, practices and methods • E-learning and other technological solutions and the ability to effectively use these platforms to develop and deliver training
Skills • Strong project management and organizational skills to plan, prioritize, multi-task and independently execute projects/tasks with specific deadlines while maintaining flexibility • Excellent analytical and research skills as demonstrated by the ability to collect, develop, assess and blend information and recommendations from a wide variety of sources • Strong critical and creative thinking skills to assess and resolve problems or issues by gathering and assessing information, taking advice and using judgment that is consistent with standards, practices, policies, procedures, regulations and/or laws
Abilities • Adaptability: Maintaining effectiveness when experiencing major changes in work responsibilities or environment; adjusting effectively to work within new work structures, processes, requirements, or cultures • Building Partnerships: Identifying opportunities and taking action to build strategic relationships between one’s area and other areas, teams, departments, units or organizations to help achieve business goals • Decision Making: Identifying and understanding issues, problems, and opportunities; comparing data from different sources to draw conclusions; using effective approaches for choosing a course of action or developing appropriate solutions; taking action that is consistent with available facts, constraints, and probable consequences • Delegating Responsibility: Allocating decision-making authority and/or task responsibility to appropriate others to maximize the organization’s and individuals’ effectiveness • Collaboration: Working effectively and cooperatively with others; establishing and maintaining good working relationships • Communication: Clearly conveying information and ideas through a variety of media to individuals or groups in a manner that engages the audience and helps them understand and retain the information provided • Developing Others: Planning and supporting the development of individuals’ skills and abilities so that they can fulfill current or future job/role responsibilities more effectively • Driving for Results: Setting high goals for personal and group accomplishment; using measurement methods to monitor progress toward goals; tenaciously working to meet or exceed goals while deriving satisfaction from that achievement and continuous improvement • Facilitating Change: Encouraging others to seek opportunities for different and innovative approaches to addressing problems and opportunities; facilitating the implementation and acceptance of change within the workplace • Formal Presentations: Presenting ideas effectively to individuals or groups; delivering presentations suited to the characteristics and needs of the audience
Computer Skills • Advanced knowledge in various computer applications including Microsoft Office; specifically Word and PowerPoint • Learning Management systems
Work Environment Works in an office setting with moderate noise
Compensation and Benefits In addition to a competitive salary, Mecklenburg County offers a generous benefits package which greatly increases your total compensation. Benefits include medical, dental, vision, life, short term disability, long term disability, accident, cancer, critical illness, medical bridge, and pet insurance; dependent care, healthcare, and commuter flexible spending accounts; health savings account; paid holiday, vacation, and sick days; near-site clinics for preventive care and illnesses; an employee discount program which provides discounts for retail, dining, shopping, travel, tickets and more; an employee assistance program including financial and legal counseling; access to Mecklenburg County fitness and aquatic facilities; paid family leave; tuition reimbursement; a 5% employer match on retirement savings plan contributions and a defined benefit plan for retirement.
Reasonable Accommodations Statement To accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential function satisfactorily. Reasonable accommodations may be made to help enable qualified individuals with disabilities to perform the essential functions.
Disclaimer Statement This is not intended to be an all-inclusive list of job-related responsibilities, duties, skills, requirements or working conditions. Other duties may be assigned based on business need and the supervisor’s request. Mecklenburg County reserves the right to revise the job description at any time. Designated positions may be required to assist in emergency and/or disaster situations.