Looking to join the fast-paced culture of a dynamic and evolving company? STChealth is looking for a highly motivated Implementation Specialist to join our GO LIVE Team. As an Implementation Specialist you will work closely with some of our largest clients as you ensure their success while connecting their systems to our single integration platform – the nation's leading immunization intelligence network.
A successful Implementation Specialist is self-driven, technical proficient and places a high value on customer service. You will work with health care providers, pharmacies, schools and other immunization partners that use a multitude of different electronic health record (EHR) solutions and onboard them onto our single integration platform – the nation's leading immunization intelligence network. In this way, you will enable them to easily connect to registries across all 50 states, and you will play a key role in building intelligent solutions for a healthier future.
About the Position
Act as Primary Point of Contact for new and existing healthcare clients who are implementing our software solution to transfer patient records to public health entities. Identify and assess customers' needs to achieve satisfaction. Build sustainable relationships and trust with customer accounts through open and interactive communication. Responsible for providing excellent customer experience for all clients throughout the Implementation process. Validate requirements with the customer using various tools such as use cases, diagrams, and storyboarding. Maintain focus on customer needs and requirements while adhering to STC Business Standards. Function as the Technical Expert for clients in Initial Connectivity & Setup. Analyze and troubleshoot issues in Data Transfers. Manage project from Conception through Go Live. Complete or assist Registration & Enrollment for clients with State Registries, depending on contract terms. Schedule and plans client-facing meetings. Once Credentials received, maintain high level oversight of project. Intercede if stalled. With Onboarding Facilitator, schedule and plan Go Live dates, Meetings & Celebrations! Consolidate and organize disparate client processes into unified systematic processes. Maintain a strong focus on data – drive the mapping of data requirements for User Interface & Azure. Collaborate with development, onboarding and interface teams on planning and process improvement. Actively participate in team processes and meetings. About You
Bachelor's Degree preferred or equivalent years of education and training, plus 2 years of experience in the field as either a software business analyst or systems business analyst related position, responsible for requirements and analysis work. Project Management experience or equivalent training required. Prior knowledge / experience in the medical industry preferred. Prior SQL experience or training preferred. Working knowledge / understanding of HL7 a huge plus. Excellent customer service skills. Familiarity with EHR / EMR platforms and data strongly preferred. Must have a working understanding of UML. Must possess excellent verbal and written communication skills. Must work well with others as part of a team and work under tight time constraints. Must have excellent time management skills and a high attention to detail. About Us
When you choose STChealth, you will be choosing a small company where you can make a big contribution. You'll be choosing a long-standing industry leader who has a 34- year history but a start-up mentality. And you'll be choosing to join a team of people determined to reduce the impact of preventable disease and empower people throughout the healthcare ecosystem world- wide.
Awarded by AZ Central as one of Arizona's Top Workplaces and by the Phoenix Business Journal as one of the Valley's Healthiest Employers, you will find that we are a highly engaged group of people, motivated and inspired by each other, and passionate about the collective work we do in creating technology solutions for healthier communities all over the world.
Located in the Warehouse District, we are proud to be a part of the dynamic and creative PHX Core Innovation Hub. We have an open-office layout with lots of room for the collaboration and inspiration that feeds all the great ideas that start here.
Benefits? Ours are outstanding. Some of the highlights include a 100% company-paid medical plan, 401(k) matching, flexibility to work remotely, casual dress, dog days, a focus on well-being, unlimited volunteer hours, and an amazing amount of paid time off.
Apply today to join our team!
---- Must be a United States citizen or have authorization to work in the United States as defined by the Immigration Act of 1986. STChealth is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected Veteran status.