Make an impact on the future of health information reporting. As an Interface Support Analyst, you will work with health care providers, pharmacies and clinics that use a multitude of different EHR solutions to support existing interfaces that move health information onto our single integration platform – the nation's leading immunization intelligence network. In this way, you will enable them to quickly resolve issues and will play a key role in building intelligent solutions for a healthier future.
Some keys to help create a successful experience for you: • Agile thinking, focused on the end goal • Seek the next challenge, don't wait for it to arrive • Use your teammates as a resource and become a resource for them
Job Functions • Manage incoming inquiries on existing data feeds by answering questions, troubleshooting, and resolving open issues • Increase technical understanding overall and regarding STC connections by proactively reviewing resources and conducting research as needed • Formulate well documented descriptions of all issues and resolutions in the STC ticketing system • Identify and implement strategies to improve resolution times • Contribute to the knowledge base as needed • Manage client expectations and ensure customer satisfaction through proactive follow-up, responsiveness, and thorough communication • Take ownership of your work and manage competing priorities • Participate in internal process improvement with your team and with leadership • Participate in informal internal training and mentoring as part of ongoing team improvement • Use collaborative leadership and problem-solving expertise to ensure appropriate identification and follow-up of client needs • Utilize and create documents and deliverables necessary for providing exceptional services and ensuring clear communication • Participate meetings to ensure awareness of network activities and changes
Knowledge, Skills, and Abilities • Ability to work with non-technical clients to gather business requirements and translate into technical specifications. • Must be able to rapidly adapt and respond to changes in environment and priorities. • Must have basic knowledge of HL7. • Working knowledge of healthcare industry, healthcare IT, health information exchange (HIE), electronic medical records (EMR), population health, • Must possess excellent communication, leadership, problem solving, and analytical skills. • Great attention to detail and ability to handle competing priorities • Ability to manage multiple client issues simultaneously required. • Must have exceptional customer relations skills and a commitment to excellent customer service. • Excellent analytical abilities: able to dig into complex processes and data to help resolve issues • Outstanding communication, organizational and interpersonal skills with both a technical and non-technical audience. Customer Service focused. • Ability to evaluate and solve complex problems and issues. • Ability to work with many different stakeholders and subject matter experts from different backgrounds (clinical, business, technical) • Take pride in delivering quality data that meets the client and end-user's needs • Demonstrated ability to work well on a diverse team • Understanding of Healthcare Integrations via experience or education, required
About Us
When you choose STChealth, you will be choosing a small company where you can make a big contribution. You'll be choosing a long- standing industry leader who has a 35-year history but a start-up mentality. And you'll be choosing to join a team of people determined to reduce the impact of preventable disease and empower people throughout the healthcare ecosystem world-wide.
Awarded one of Arizona's Top Workplaces, you will find that we are a highly engaged group of people, motivated and inspired by each other, and passionate about the collective work we do in creating intelligent solutions for healthier communities all over the world.
Located in the Warehouse District, we are proud to be a part of the dynamic and creative PHX Core Innovation Hub. We have an open-office layout with lots of room for the collaboration and inspiration that feeds all the great ideas that start here.
Benefits? Ours are outstanding. Some of the highlights include a 100% company-paid medical plan, 401(k) matching, paid new parent leave, flexibility to work remotely, casual dress, dog days, a focus on well-being, unlimited volunteer hours, and an amazing amount of paid time off.
Apply today to join our team!
---- Must be a United States citizen or have authorization to work in the United States as defined by the Immigration Act of 1986. STChealth is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected Veteran status.
Interface connections, technical customer service, HL7 messaging, Healthcare Integration, Health Information Exchange (HIE), Electronic Medical Records (EMR), Healthcare IT, Public Health feeds, JavaScript, XML, Mirth Connect
