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Job Title: Credentialing Project Director (Project) (DOH7893)
Job Number:
Organization: Washington State Department of Health
Posted: 1/23/2024
Type: Full-Time
Classification: Health Care Management
Industry: Government
Number of Openings: 1
Location: Tumwater,  WA    USA
Position Description: Join us and Make a Difference in Public Health! Are you an expert project management professional who can deliver outstanding results in a complex and dynamic environment? Do you have the skills and experience to lead a high-performing team and ensure the success of the credentialing improvement project? If so, we want you to join us! What you will do:

As the Credentialing Improvement Project Director (WMS 2), you will be responsible for providing strategic direction and leadership for multiple and concurrent projects focused on improving health profession and facilities credentialing and licensing. You will lead assigned project managers, project management team, business subject matter experts, organizational change management resources, and executive and business sponsors You will:

Lead a portfolio of projects focused on improving credentialing processes, simplifying the customer’s experience, enhancing staff satisfaction and setting standards of excellence Manage and provide mentorship for various project management support roles including business project managers, business analysts, work stream leads, and workgroup members Lead, organize, and motivate the various project teams to deliver efficient and timely credentialing services Collaborate with the project epidemiologist(s) in defining and supporting intensive data and analytics support to refine performance metrics and create data dashboards Manage risk, monitor finances, and ensure each phase of the project starts and ends on schedule and deliverables are met Support agency goals by developing and implementing standards, processes, best practices, and fully addressing business needs to ensure that projects are being managed and enhanced functionality is delivered to our customers

Qualifications: The Ideal Candidate Qualifications:

A Bachelor’s degree or higher in a relevant field such as project management, business administration or related discipline (Supervisory and project management experience will substitute for education year for year);


Six years of experience successfully managing a range of medium to large projects with increasing complexity in project management using a standardized methodology that crosses program or divisional boundaries;


Three years’ experience guiding and motivating project teams through effective communication, delegation of tasks, conflict resolution and making informed decisions; AND

Experience using data to manage and make data-driven decisions. Vendor/contract management experience to effectively manage deliverables and relationships to accomplish project goals. Experience applying Change Management (Prosci, ADKAR or equivalent) in large scale Business and/or IT Projects. Experience applying quality/process improvement principles to improve performance by systematically removing operational waste and reducing process variation. Experience producing technical documentation (e.g., planning documents) using a tool such as MS Word. Experience using scheduling methods and tools and a budget tracking tool (e.g., MS Excel) to manage projects. A strong understanding of performance measurement, including data collection, manipulation, and interpretation. Outstanding written and verbal communication skills using multiple channels.

AND the following Skills, Abilities and Competencies:

Leading and motivating diverse groups of people towards accomplishing a goal. Demonstrated effective management of interpersonal relations to build rapport inside and outside the immediate project team. Strategic Thinking: Ability to align project objectives with organizational goals. Develop project plans, set milestones, effectively manage project resources. Ability to communicate in business terms. Risk Management: Expertise in identifying, analyzing and mitigating project risks. Skilled in creating risk management plans, assessing potential issues, and implementing mitigation plans when necessary. Interested parties/group Management: Excellent communication skills with experience effectively communicating project objectives, progress and outcomes to interested parties/groups, project management teams, and executives. Adept at managing relationships, negotiating, and resolving conflicts. Budgeting and Financial Management: Familiarity with financial management, cost estimation and budgeting. Experience monitoring budget expenses. Adaptability and Problem Solving: Experience employing critical thinking skills to assess situations and develop effective solutions. Time Management: Demonstrated expertise in prioritizing work and meeting deadlines. Manage resources efficiently to optimize project schedule.

Organization Description: The Health Systems Quality Assurance (HSQA) Division is responsible for establishing standards for patient safety, ensure providers meet these standards, and evolve the standards to support emerging needs in the health care delivery system. Safe, quality health care is essential to promoting the health and wellbeing of all Washingtonians. Our team regulates and supports more than 423,670 health professionals and 8,910 facilities. We work closely with advisory groups, boards, and three partner commissions (Chiropractic Quality Assurance Commission, Washington State Board of Nursing & Washington Medical Commission) Each year we review more than 14,500 complaints and inspect thousands of facilities.

Closing Date: 4/23/2024
Desired Starting Date:
Contact Name: Kristina Cox,  Credentialing Project Director (Project) (DOH7893)
Contact Location: 101 Israel Rd SE
Twn Cntr 1
Tumwater   WA  98501
United States
Contact Location: 101 Israel Rd SE
  Twn Cntr 1
  Tumwater   WA  98501
  United States
Contact Phone: 3602364152 
Contact Fax:
Contact Email:
Web Address: 101 Israel Rd SE
How to Apply:

Additional Information:

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