As an Operations Manager (MA4), reporting to the Deputy Executive Director, you will play a pivotal role in providing consultative support to executive management on health professions strategic planning, performance improvement, and business practice improvement. You’ll develop comprehensive project plans and supporting tools (communication plans, risk and decision logs, charters, etc.) to ensure that business efforts such as process improvement, legislation implementation, and rulemaking are implemented systematically to meet set deadlines.

These business projects frequently have multiple stakeholders such as technical staff, program staff, and board and commission members; and occasionally involve interested members of the public.

Responsibilities include, but are not limited to:

Leading multi-faceted, complex, and highly visible business projects on health professions and facilities specific projects. Developing and coordinating section-wide strategic planning and performance management activities. Leading and supporting programs quality improvement activities; applying LEAN principles to improve quality, timeliness, efficiency, and effectiveness within the office, representing the program to stakeholders, external customers, and external government agencies. Managing Pharmacy Quality Assurance Commission (PQAC) business functions and coordinating the development of standard business processes and practices. Supervising staff within the operations unit.

Note: Experience defined below may have been gained through paid or unpaid activities. Please ensure any relevant experience defined below is outlined in your cover letter, resume, and/or applicant profile.

Option 1: Four (4) or more years of progressively responsible experience in a health services program or a project management position in business administration, public administration, law, public health, health administration, or a related field.

Option 2: A bachelor’s degree or higher in business administration, public administration, law, public health, health administration, or a related field; AND two (2) or more years of progressively responsible experience in a health services program or a project management position.

AND (for ALL of the above options) demonstrated experience the following:

Process improvement analysis. Performance management efforts using tools and techniques such as LEAN. Facilitating diverse groups of people to identify and resolve complex issues. Managing administrative databases: collecting data, analyzing data, interpreting data and creating standard and ad hoc reports.