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Job Title: Patient Services Manager
Job Number:
Organization: Knox County Health Department
Posted: 5/29/2024
Type: Full-Time
Number of Openings: 1
Location: Knoxville,  TN    USA
Compensation: 25.04
Position Description: Purpose of Job

The purpose of this classification is to provide plan, organize, and direct operational activities of Knox County Health Department clinics/departments.

Essential Functions

The Patient Services Manager is responsible for the following essential functions:

Direct operational activities of the Disease Intervention Specialist’s (DIS) section of the Sexually Transmitted Disease Program; act as initial point of contact for program related issues; maintain and assure efficiency of services and productivity standards; develop and implement solutions to problems to improve operations and resolve complaints from patients, clients or partner providers

Conduct, supervise and participate in case investigation, contract tracing, field/site visits as required to ensure quality program

Conduct annual laboratory visit to provide education and training related to STI/HIV/HCV testing and reporting per grant requirements. Site visit should be conducted by program management.

Prepares and presents a variety of reports and statistical information as required; performs Quality Improvement (QI) activities in various departmental areas

Establishes and maintains effective working relationships with other health department personnel as well as community providers and agencies

Attends and participates in management staff and other supervisory staff meetings; conducts clinic staff meetings on a regular basis

Handles employee concerns and problems as well as complaints from patients and /or clients

Participates in new employee orientation, nursing in-service and other related training as needed

Clearly understands and communicates departmental policy and program objective in a positive and supportive manner

Assures the confidentiality of all patients and records

Ensure patient care, staff relations and efficiency of service provided

May serve on various committees as needed

Qualifications: Minimum Training & Qualifications

Bachelor’s Degree required

Minimum of two years’ experience in public health or related field

Must possess a valid Tennessee Driver's License

Any equivalent combination of education, training, and experience which provides the requisite knowledge, skills, and abilities may be considered for employment into the position

Organization Description: Type : INTERNAL & EXTERNAL


Posting Start : 05/29/2024

Posting End : 06/12/2024


Closing Date: 8/29/2024
Desired Starting Date:
Contact Name: Jennifer Robbins,  Patient Services Manager
Contact Location: 140 Dameron Ave

Knoxville   TN  37917
United States
Contact Location: 140 Dameron Ave
  Knoxville   TN  37917
  United States
Contact Phone: 18652155284 
Contact Fax:
Contact Email:
Web Address:
How to Apply: Apply through employer website

Additional Information:

Web Site Delete Date: 6/12/2024